Seminars

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Seminars For Cleaning Professionals.
The following Professional Cleaning Seminars are offered in cooperation with Cleaning Consultant Services, Inc. and local distributors, manufacturers and associations. Wm R. Griffin, President of Cleaning Consultant Services, Inc. will instruct the courses. Mr. Griffin may involve other industry professionals as guest speakers. All courses include an instructor provided training manual and where applicable IICRC certification exam fees. For more detailed course outlines, or information on the instructor or his company visit: www.cleaningconsultants.com or call Mr. Griffin on his cell phone at: 206-849-0179.


The "Hands-On" Instructor

Seminar Sponsorship Information (Click Here)

Check with your local janitorial supplier or trade association to see if they have Mr. Griffin scheduled for a seminar or presentation in your area. For Mr. Griffin's up-to-date seminar and travel schedule CLICK HERE. The following presentations have proven very popular and beneficial for small as well as large groups.


Approved School
and Instructor






Established Seminars:

Stone Maintenance Technician (SMT) IICRC Certification Course
Length: 16 hours over two consecutive days, 8:00 AM to 5:00 PM

This comprehensive "Hands-On" course, covers proper procedures, chemicals and equipment needed to identify, clean, maintain and restore all common types of stone, marble, granite, ceramic, concrete, and terrazzo flooring found in commercial and residential properties. Stone and tile cleaning and maintenance are profitable add-ons for janitorial and carpet cleaning companies. In most areas, billing rates for tile work start at $1.50 per square foot and go to as high as $15.00 to $25.00 per foot for granite restoration. This is income that is available to most cleaners for the asking with new and existing customers.

The course prepares attendees to take the IICRC SMT certification exam on day two of the course. This course involves at least 40% hands on student involvement, come prepared and dressed to clean and polish stone flooring. This course prepares attendees to take the IICRC certification exam, which will be offered at the end of the second day and normally takes one to two hours to complete.
For more information on this course CLICK HERE.

Basic Outline

Day 1
  • Stone Identification & Inspection
  • Equipment, Chemicals & Supplies
  • Cleaning & Sealing Stone & Grout
  • Ceramic & Clay Tile Cleaning
  • Concrete & Terrazzo Care
  • Stone Maintenance Procedures
  • Stone Restoration Procedures
Day 2
  • Spot & Stain Removal
  • Repairs, Inspection & Troubleshooting
  • Safety, Health & Liability
  • Industry Resources
  • Pricing & Production Rates
  • Marketing Your Services
  • Review & Certification Exam
Floor Care Technician (FCT) IICRC Certification Course
Length: 16 hours over two consecutive days, 8:00 AM to 5:00 PM

This comprehensive "Hands-On" course will provide technical information and demonstrations on the proper procedures, chemicals and equipment needed to identify, clean, maintain and restore all common types of floor covering materials. This includes floor coverings used in commercial, health care, food service, industrial and residential properties, as well as specialty applications such as computer rooms, clean rooms and laboratories. Surfaces covered will include: wood, laminate, stone, ceramic, terrazzo, marble, concrete, epoxy, VCT & VAT tile and sheet goods.

This course involves at least 40% hands on student involvement, come prepared and dressed to clean, burnish, scrub and refinish different types of flooring. This course prepares attendees to take the IICRC certification exam, which will be offered at the end of the second day and normally takes one to two hours to complete.
For more information on this course CLICK HERE.

Basic Outline

Day 1
- Industry Overview
- Health, Safety, & Liability
- Floor Covering Materials
- Chemical, Tools and Equipment
- Floor Care Principles & Procedures
Day 2
- Specialized Floor Care Procedures
- Problem Solving and Trouble Shooting
- Managing the Floor Care Function
- Industry Resources
- Review & Certification Exam
Carpet Cleaning Technician (CCT) Certification Courses
Length: 16 hours over two consecutive days, 8:00 AM to 5:00 PM

In this comprehensive "Hands-On" course the instructor will provide the latest technical information on the proper procedures, chemicals and equipment needed to identify, clean, maintain and restore all common types of Carpet. It outlines the proper procedures that should be followed when cleaning and spotting carpet. Participants learn about carpet fibers, styles, construction methods, and a variety of cleaning methods used commercially to clean carpets. Hands-on practice removing a variety of spots from carpet plays an important role in this seminar.

This course involves at least 40% hands on student involvement, come prepared and dressed to remove spots and clean carpet with multiple products and processes. This course prepares attendees to take the IICRC certification exam, which will be offered at the end of the second day and normally takes one to two hours to complete.
For more information on this course CLICK HERE.

Basic Outline

Topics:

  • Commercial and Residential Cleaning
  • Fibers and Their Characteristics
  • Fiber Identification
  • Carpet Construction and Styles
  • Carpet Color Theory and Dyeing
  • Soil and Cleaning Theory
  • Chemistry of Cleaning
  • Topical Treatments


  • Spotting Theory and Procedures
  • Bleaches and Strippers
  • Cleaning Systems and Methods
  • Crew Procedure
  • Safety and Maintenance
  • Installation & Repair Basics
  • Review & Certification Exam
Commercial Carpet Maintenance Technician (CCMT) Certification Courses
Length: 16 hours over two consecutive days, 8:00 AM to 5:00 PM

In this comprehensive "Hands-On" course the instructor will provide the latest technical information on the proper procedures, chemicals and equipment needed to identify, clean, maintain and restore all common types of Carpet. It outlines the proper procedures that should be followed when cleaning and spotting carpet. Participants learn about carpet fibers, styles, construction methods, and a variety of cleaning methods used commercially to clean carpets. Hands-on practice removing a variety of spots from carpet plays an important role in this seminar.

This course involves at least 40% hands on student involvement, come prepared and dressed to remove spots and clean carpet with multiple products and processes. This course prepares attendees to take the IICRC certification exam, which will be offered at the end of the second day and normally takes one to two hours to complete.
For more information on this course CLICK HERE.

Basic Outline

Topics:

  • Commercial and Residential Cleaning
  • Fibers and Their Characteristics
  • Fiber Identification
  • Carpet Construction and Styles
  • Carpet Color Theory and Dyeing
  • Soil and Cleaning Theory
  • Chemistry of Cleaning
  • Topical Treatments


  • Spotting Theory and Procedures
  • Bleaches and Strippers
  • Cleaning Systems and Methods
  • Crew Procedure
  • Safety and Maintenance
  • Installation & Repair Basics
  • Review & Certification Exam
Apprentice/Basic Skills Courses (IICRC)
Length: 4 to 6 hours

These courses provide entry-level training for new hires and those not quite ready for the IICRC's formal 16-hour certification program. These six-hour introductory courses provide attendees with an overview of all the major components of the full certification course in a short and easy to follow abbreviated version. Each course includes a PowerPoint presentation, written handouts and at least 25% hands on participation. A certificate of completion is issued to each attendee who successfully completes an exam during the last hour of the course.

Subjects:
Carpet Cleaning (ACC) Course Outline
Stone Maintenance (ASC) Course Outline
Floor Care (AFC) Course Outline
Carpet Cleaning / Floor Care Course (AFC/ACC)
IICRC Certification Courses:
All of the above IICRC Certification Courses are taught by Wm R. Griffin, a certified Master Cleaner, Inspector, Instructor and School approved by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). For more information on these and other cleaning industry certification programs or the IICRC, visit: www.iicrc.org or call 360-360-693-5675

How to Sell and Price Contract Cleaning
Length: 16 hours over two consecutive days, 8:00 AM to 5:00 PM

This presentation is designed to give contractors the latest techniques and information on bidding, estimating and preparing winning proposals for all types and sizes of accounts. Participants will learn how to estimate job costs and prepare bids that are profitable, accurate and effective in todayŐs competitive marketplace. In this "Hands-On" course the instructor will walk attendees through the process of identifying, reaching, and convincing potential customers and preparing an accurate bid and proposal for cleaning services for all types and sizes of buildings.

The instructor examines various specialty markets, what's involved in servicing each market and how to determine what your costs will be and how much you should charge in order to cover all labor, supply, equipment, overhead and profit. This is a hands-on seminar, during which you will calculate and prepare actual bids on case study buildings and be able to ask and have answered all your bidding and estimating questions. Students are encouraged to bring a small printing calculator along with bids, estimates, specifications, RFP's and other documents to work on and discuss during the course.

For more information on this course CLICK HERE.

Basic Outline

Day 1
  • Hidden Opportunities in the Cleaning Industry
  • Penetrating Profitable Growth Markets
  • Advanced Techniques to Market Cleaning Services
  • Who is Buying What and Why
  • Partnering with Your Customers, Suppliers and Employees
  • Building Surveys, Time and Motion Studies
  • Writing Specifications and Contracts
  • Contract Clauses you Need to Know
  • Developing Proposals that Close the Sale
Day 2
  • Determining the Right Price: What's Realistic?
  • What's Profitable? What will Win the Bid?
  • New and More Productive Ways to Clean
  • Estimating Procedures, Manual and Computer Assisted
  • Production Rates and Industry Standards
  • Overhead, Profit, Insurance and Bonding
  • Employees vs. Independent Contractors, What's Legal?
  • The Future of the Cleaning
How to Start and Operate a Successful Cleaning Business
Length: 1 day

This seminar is ideal for both small and large businesses as well as for those who want to start a business in the future. Learn how to start a cleaning business on a shoestring budget. In this seminar, Mr. Griffin covers what it takes to start and operate a successful cleaning business. He will cover in detail all the key elements of operating and managing a cleaning business in today's competitive market. Twenty different types of cleaning businesses will be examined and discussed.
For more information on this course CLICK HERE.

Operating & Managing a Successful Cleaning Business, Department or Organization
Length: 16 hours over two consecutive days, 8:00 AM to 5:00 PM

This course provides building service contractors and facility service managers currently performing or overseeing custodial work or those considering entering the custodial business with an understanding of how to better structure their operation, execute contracts, and start up all sizes of accounts, regardless of government or commercial status. The instructor addresses the most critical area of management and operations so that attendees can learn to prevent, troubleshoot and resolve issues before they have a major negative impact on the business, it's customers or staff.

Training emphasis is on operational improvement, efficiency, and providing high quality services by focusing on proven and effective operational procedures and management techniques. The course covers topics such as how to plan and schedule workflow and workers; how to purchase equipment and supplies; maintaining equipment; inventory control; developing quality guidelines and programs, and maintaining effective communications with the customer, staff and management.

This seminar is customized in real time to meet the specific needs and interest of participants. Attendees are encouraged to bring real life examples of the problems, challenges and obstacles they face in the work place for resolution during class exercises and discussions.

For more information on this course CLICK HERE.

Learning Objectives:
  • Identify better ways to organize, manage and operate a custodial operation.
  • Define key factors that lead to a smooth operating and profitable business.
  • Develop strategies to effectively manage contracts, customers and staff.
  • Gain exposure to systems, methods and strategies that will help attendees track and control labor costs, inventory control, profit/loss and quality control.
  • Apply current best practices of the professional cleaning industry.
  • Communicate more effectively with their workers, management, and customers.
  • Identify sources for obtaining the most effective and productive supplies, chemicals & equipment.
  • Become aware of future trends in carpet and floor care as well as other aspects of building service contracting.
  • Become aware of available industry resources for advanced training and reference.
Sustainable Cleaning for Educational Facilities
(Schools, Colleges and Universities)
Length: 8 hours, 8:00 AM to 5:00 PM

This "Hands-On" course will provide technical information and demonstrations on the proper sustainable procedures, chemicals and equipment needed to identify, clean, maintain and restore all common types of surfaces typically found in educational facilities.

Training emphasis is on sustainability, operational improvement, efficiency, improving cleaning productivity and providing high quality services. Class presentations focus on effective operational procedures and management techniques. The course covers topics such as how to plan and schedule workflow; using high-speed equipment and supplies; following sustainable procedures; developing quality guidelines and programs, and maintaining effective communications.

The instructor covers the proper procedures needed to provide quality service when cleaning classrooms, restrooms, floors, carpets and other critical areas found in schools, colleges and universities. New developments in equipment, processes, chemicals, infection control and green cleaning are taught along with how to get better cooperation from teachers, students, and administrators.

Participants will be challenged to develop sustainable green cleaning programs along with an emphasis on increasing productivity and improving quality results.

For more information on this course CLICK HERE.

Basic Outline and Topics:

Day 1
  • Defining sustainable, healthy and high-performance cleaning
  • Implementing sustainable programs that reduce cross-contamination, and yet employ high productivity methods.
  • Developing and implementing green procedures and standards
  • Developing a restroom cleaning procedure
  • High-performance green floor care including hands-on burnishing, scrubbing and stripping of hard surface floors
  • High-performance green carpet care
  • Hands-on spot removal and machine cleaning of carpet
Day 2
  • Developing and maintaining quality control standards
  • Developing and implementing a continuous process improvement program
  • Management controls and documentation
  • Team cooperation to adopt changes
  • Resources available to assist in the process
  • Course review and discussion
Course certificates of completion provided by Cleaning Management Institute
Train the Trainer
Length: 3 Days

This three-day program (24 hours) is based on Cleaning Management Institute's Train The Trainer program and course of study and meets the training requirements for the International Sanitary Supply Associations (www.issa.com) Cleaning Industry Management Standard (CIMS). Materials include presentation outlines, training aids, audio visuals, exams, and hands-on exercises that assure that students learn necessary information and skills. This course provides attendees with everything that they need to develop and instruct cleaning related seminars and presentations or an ongoing Custodial Training Program for building service contractors, educational facilities, health care organizations and other groups with special training needs.
Cost: $995.00 per person
For more information on this course CLICK HERE.
Cleaning Industry Management Standard (CIMS) Preparation Workshop
Length: 8 hours

Designed for supervisors, managers and owners or cleaning companies and inhouse custodial operations that wish to prepare for, meet and exceed the requirements of the International Sanitary Supply Association (www.ISSA.com) CIMS certification program. The instructor who is one of 15 ISSA authorized CIMS assessors will walk students through the assessment process explaining how to best prepare the documentation needed for each element of the CIMS program.

CIMS is a management framework that sets forth the processes, procedures and supporting documents and programs that are universally recognized as the hallmarks of a well-run, customer-focused cleaning organization. Enterprises can use the standard and certification to differentiate themselves in the marketplace, improve operations, and validate their commitment to customer satisfaction, while inhouse service provides can use the standard to benchmark and set goals for internal improvement.

CIMS is a powerful tool for distributors, manufacturers and others can use to better understand what it takes to manage a cleaning organization and appreciate the challenges faced by the facility service provide community. To become certified, an organization must undergo a comprehensive assessment by an independent, accredited assessor that includes documentation review, management and employee interviews and customer site visits. This is a program that everyone in the cleaning industry should find out more about. Even if a company doesnŐt apply for certification, you can download and print out the standard for free and apply as many of the checklist items as you wish in an effort to improve the operation and profitability of your company or department. This is a worthwhile program for all types and sizes of facilities, including but not limited to healthcare, education, government, technology, manufacturing and building service contractors.


Preventing Burnout
Length: 1-2 hours

The health and morale of you and your employees are prime factors in your operation's productivity and profitability. Job stress, work pressure, confused or distant objectives, and negative pressures can cause fatigue, depression, poor health and bad attitudes in a word, burnout.

Bringing About and Working Through Change
Length: 1-2 hours

This seminar explores the need for change in today's world, what obstacles and barriers are likely to arise, and how to effectively neutralize resistance and lead your organization to higher levels of quality improvement and profitability.

The Future of the Cleaning Industry
Length: 1-2 hours

Having an understanding of present trends and future developments will enable you to plan ahead for survival and profitability while others find themselves losing money and unable to compete. New surfaces to clean, new chemicals and equipment, greater emphasis on cost control, and more environmental regulations are among the developments you can expect.


Getting What You Want From Your Life & Business
Length: 1-2 hours

The difference between obtaining what you desire and failing to reach your potential is largely a matter of applying several simple, well-known and proven principles. This seminar gives you practical advice and proven strategies for success that you can use immediately.

Custodial Training Programs - The How and the Why
Length: 1-2 hours

Perhaps no other factor is more important to quality improvement and increased profitability than on going and effective training programs. Relevant training will improve employee competence and morale, decrease costs and complaints, and allow for more effective delegation and supervision.

How to Find and Keep Qualified Employees
Length: 1-2 hours

Declining workforce motivation coupled with increasing demand for highly skilled workers is creating a critical shortage of qualified employees. In this seminar, Mr. Griffin offers a number of strategies to address and overcome this problem. Included are: advice on how to write a job description, screen applicants in timesaving and efficient ways, develop effective benefit and incentive packages.

Organizing Custodial Operations for Maximum Efficiency
Length: 1-6 hours

You need to be organized and effective in today's competitive marketplace. In this seminar you learn how to instill the right attitude of professionalism, develop easy to use documentation and monitoring systems, schedule time and labor toward priority projects, and provide effective supervision.

Administering Cleaning Service Contracts
Length: 1-4 hours

Few aspects of the cleaning business incur more misunderstandings, customer dissatisfaction, financial loss, and terminated business relationships than poorly written and administered service contracts. This seminar covers writing specifications, pricing guidelines, legal issues, and how to manage and administer service contracts.

Seminars for School Custodians:

Wm Griffin offers six interactive and educational seminars for custodians, supervisors and managers who work in all types of educational institutions. Griffin has conducted over 100 seminars for school custodians, training more than 5000 custodians.

For information on how this program can be offered in your area, give us a call and we will be happy to send you a seminar sponsorship kit. The following seminars programs are available, however they can be tailored to fit the specific needs of your institution.

Cleaning Schools, Part 1 - Classrooms, Restrooms, Floors, Carpets & Quality Control
This six-hour workshop is for school custodians, supervisors and facilities managers. The program includes an interactive format with videos, group exercises, and hands-on activities. The instructor covers the proper procedures needed to provide quality service when cleaning classrooms, restrooms, floors, carpets and other critical areas found in schools, colleges and universities. New developments in equipment, processes, chemicals, infection control, green and team cleaning and surfaces are reviewed along with how to get better cooperation from teachers, students, and administrators.
Cost: $150.00 per person

Cleaning Schools, Part 2 - Carpet Cleaning & Spotting
This six-hour workshop builds on the initial program outlined above by reviewing the key points and then goes on to deal specifically with the proper procedures that should be followed when cleaning and spotting carpet. Participants learn about carpet fibers, styles, construction methods, and a variety of cleaning methods used commercially to clean carpets. Hands-on practice removing a variety of spots from carpet plays an important role in this skill development workshop.

Cleaning Schools, Part 3 - Hard, Resilient and Wood Floor Care
This six-hour workshop covers all the details, procedures, chemicals, and equipment needed to efficiently maintain
all types of floor coverings found in educational facilities. This course covers our standard floor care program, with procedures tailored to the special needs of schools, colleges and universities.

Cleaning Schools, Part 4 - Custodial Supervision and Management
This 6-hour course is for school, college and university leads, head custodians, supervisors and facilities managers and those seeking advancement in the cleaning industry. Managing custodial and maintenance functions in educational facilities requires special skills as well as an understanding of the individual needs of students, teachers, administrators and the public. It's no easy job to meet these needs when enrollment is growing and budgets are shrinking. Successful supervisors and managers must have an understanding of how to encourage their workers to perform consistently at the highest levels of quality and production.
Cost: $150.00 per person

Cleaning Schools, Part 5 - Effective Custodial Management for Site Administrators
This three-hour workshop provides principals, teachers and administrators with the information, understanding and programs they need to effectively manage the custodial function in educational facilities of all types and size.

Cleaning Schools, Part 6 - Safety and Health for School Custodians
This six-hour program provides attendees with the information they need to work more safely on the job. The program is educational, entertaining, and interactive. By the end of the presentation participants will be able to see potentially hazardous situations, understand what causes most injuries on the job and be able to take action to avoid putting themselves in risky situations that frequently cause accidents. Meets State requirements for safety training in the workplace. Chemicals, Indoor Air Quality, blood and airborne pathogen precautions, ladder usage, fire safety
and proper lifting procedures are covered.

Note: Any of the above courses may be altered to meet the specific needs of the audience.

Cleaning Industry Annual Dinner
Please join us for this Second Annual NW Cleaning Industry Dinner, sponsored in cooperation with the Carpet Cleaners Institute of the Northwest (CCINW), Service Paper Company and other local cleaning industry trade associations. All members of the local cleaning industry are welcome; you donŐt need to be an association member to attend.

The Culinary Arts Department at Renton Community College (RCC) will prepare and serve an elegant gourmet dinner. If you like good food you donŐt want to miss this feast. The Culinary Room at RCC is one of the best-kept food secrets in the Seattle area.

Wm R. Griffin, Cleaning Industry Author, Educator and Consultant will be the evening's speaker. His presentation topic will be: "Industry Trends and How They Will Impact Your Life and Business". Here's your chance to get a view down the road and peek around the corner from an industry insider who travels the world training others and collecting information on the future of the cleaning industry.


Our House or Yours
All of the above courses, as well as customized programs and presentations can be conducted on-site at your work location for businesses, associations or government agencies. Classes, workshops and seminars can be for any number of attendees and can range from 1 or 2 hour to several days in length, depending on your needs and the subject matter. For more information on how you can bring any of the above or other customized cleaning industry courses and training programs to your organization in the Seattle & Puget Sound area of WA call Karen Johnson, Dean of Instruction, Renton Technical College, Ph-425-235-2352 ex: 7863 or via email at: gkiesling@RTC.edu

For info on courses out side of WA State call Wm R. Griffin at 206-849-0179 or email him at wgriffin@cleaningconsultants.com

Other Possible Seminar Topics

Repair and Care of Equipment and Supplies - Preventing Repetitive Motion Injuries - Administering Cleaning Service Contracts - Restroom and Office Cleaning - Protecting Indoor Air Environmental Quality (IAQ) Upholstery, Drapery, or Ceiling Cleaning - Safety for Cleaning Professionals, Chemical Use and Safety, Team Cleaning, Infection Control and Bio-Hazardous Waste, Food Services: Health, Sanitation & Safety ĐRefinishing Wood Floors, Blood Borne Pathogen Precautions, Green Cleaning Processes, Products and Equipment

INSTRUCTOR:
Wm R. Griffin, President of Cleaning Consultant Services, Inc. in Seattle, WA, will teach the courses. Griffin has over 25 years experience in the cleaning industry as a cleaner, consultant and educator. He is the author of the Comprehensive Custodial Training Manual, How to Sell and Price Contract Cleaning, How to Start and Operate a Successful Cleaning Business and other books and manuals, as well as hundreds of articles regarding cleaning, maintenance and self-employment.

He is a frequent speaker and seminar leader at cleaning industry trade shows and conventions throughout the world. He is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) as a Master Cleaner, and is an active carpet and hard surface-flooring inspector and approved IICRC instructor and school for carpet (CCT & CMT), stone (SMT) and hard floors (FCT).

The instructor has extensive experience as a consultant to government agencies, manufacturers, associations, and private businesses of all types and sizes through out the world. He began his cleaning career by helping the school custodian in high school and today is a walking encyclopedia of knowledge and information on cleaning and maintenance.


Equipment, chemicals and supplies for hands on participation in each course are provided by International Sanitary Supply Association members (www.issa.com), at these fine companies and organizations.
Classes, workshops and seminars can be for any number of attendees and can range from 1 to 6 hours or more in length, depending on your needs and the subject matter.


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